Frequently Asked Questions

If your water heater is not providing as much hot water as it should be, first consider whether you are drawing hot water from multiple appliances and fixtures simultaneously. Too much demand at once will likely drain your tank fast. Is your unit old? If it’s simply not heating efficiently, it could be at the end of its lifespan, or might need a new dip tube, which keeps cold and hot water from mixing together in your tank. Buildup of sediment or rust can also leave less space for hot water storage, or your unit’s thermostat may be broken.

PEX pipes are not freeze proof. In temperatures that are cold enough (below 20 degrees Fahrenheit), PEX pipes can freeze, but are not as likely as other plumbing pipes to burst due to freezing. PEX pipes are freeze-damage resistant, and are able to expand as they freeze and shrink back as they thaw. Like any plumbing pipes, you should take the necessary precautions to prevent PEX pipes from freezing.

If you are experiencing low water pressure in your home, limit the amount of appliances and fixtures that use water at one time. For example, don’t use your washing machine or wash dishes while taking a shower. Be sure to check your fixtures themselves and try cleaning their aerators, because they may become clogged over time. Also, make sure your home’s shut-off valves are fully open, and if you notice any signs of a drain clog, removing the blockage may restore proper water pressure.

A water line crossing a sewer line should be avoided, but is allowed under certain circumstances and conditions. Water lines and sewer lines should be laid at least 10 feet apart horizontally, and not in the same trench. It is important that if one line has to be serviced, you don’t hit the other line while digging is taking place.

A smelly sump pump can be caused by waste buildup or stagnant water, and can occur if the pump has dried out or you have damaged plumbing. To fix a smelly sump pump, it’s best to first investigate what is causing the smell so that you can prevent odors in the future. Creating a diluted bleach solution and allowing it to run through the pump can help reduce unpleasant smells. Cleaning the walls of your sump pit will also reduce foul odors.

Public lines are usually found under the roadway, beyond the boundaries of your property. The city is only responsible for maintenance and repair of the main public sewer line. Any sewer lines that run from the public line should be repaired and maintenanced by the home or property owner.